ABOUT GROVEFIELD DENTAL PRACTICE

Our aim at Grovefield Dental Surgery and is to improve smiles, inspire confidence, and help to make a real difference to patients’ lives. We believe that having healthy teeth and gums is important for your smile, self-confidence and general wellbeing. We offer the latest cosmetic and reconstructive dentistry to enable people who are conscious about their teeth to have the smile and the function they have always dreamed of. Our very professional team strive to delivery high quality dentistry in a relaxed and friendly environment to ensure that your experience is always a pleasant one.

Information about our practice

We are committed to delivering quality and excellence, and have systems in place to ensure that we consistently deliver this level of service. Our patients are very important to us, and we welcome your views.We will discuss your treatment with you and agree a treatment plan. We will explain the costs and will keep you informed should there be any changes to the proposed treatment.

Health and Safety Precautions

Cross infection standards in this practice are exceptionally high, and every necessary precaution is taken to safeguard both patients and staff. Disposable items are used wherever possible, and all dental instruments are sterilised under HTM01-05 regulations.

Patient Confidentiality

We take patient confidentiality extremely seriously and all personal information is dealt with in accordance with our Practice Confidentiality Policy.

DBS Checks

All staff have undergone DBS checks (formerly called CRB checks) at the enhanced level.

Cancelling or failing appointments

If you must cancel your appointment, please try to give at least 24 hours’ notice. If you fail to attend your appointment and do not contact the practice immediately, we may be unable to offer you further dental care at this practice.

Payment for Services

Payment for dental services is due on the day of treatment. Where there is substantial cost to the practice, payment in full may be requested when treatment commences. The preferred method of payment is by cash or credit card and we are pleased to accept all major credit and debit cards.

We are unable to offer further appointments unless previous appointments have been paid in full. The practice reserves the right to request a deposit or payment in advance. Patients are informed of charges by practice staff and are provided with written estimates.

Comments

We recognize that regular feedback helps us improve our services. If you have any comments or complaints about the care or service you receive, we operate a Code of Conduct for Patient Complaints in accordance with regulations. We hope that any queries or problems can be quickly resolved, and helpful suggestions will incorporated into our practice policies and procedures. Please speak to our Practice Manager Jo Woolnough, if you wish to register a comment or complaint.

Violent or Aggressive Patients

We operate a zero tolerance policy towards violent, aggressive or abusive patients. Such patients will be refused treatment and reported to the appropriate authorities.

Parking

There is a limited amount of parking at the front of the surgery.

Emergency Treatment

If you have a dental emergency during practice hours please telephone the practice, and we will make every effort to see you as soon as possible. The earlier you phone, the more likely it is that we will be able to see you on that day.

Emergency cover

For our existing private patients: We are part of a rota to provide treatment in an emergency, out of normal surgery hours. Please telephone the practice – on 01692 404863 – and listen to the answerphone for details and you will be advised accordingly.

All our Denplan patients are covered for emergency care even when away from home. Please contact 01692 404863 for further information.

NHS patients can access emergency treatment or advice via NHS Choices 111, phone 111